Receiving Materials from  Florida School Book Depository: 

When receiving a truck shipment, it is your responsibility to INSPECT AND COUNT ALL CARTONS with the driver and to sign for the exact number of cartons received and to note the condition of any damaged cartons. Note any shortages or damages on the freight bill or delivery receipt. Please make sure you get a copy of the signed receipt showing the discrepancy, and provide it to Florida School Book. The delivering company assumes responsibility for all material shipped but a claim cannot be filed without a signed delivery receipt noting the exceptions. Florida School Book will file a claim for you if you have a properly documented and signed freight bill. If the shipment is sent via UPS and the carton is damaged, please refuse the carton and have it returned to FSBD. We will replace the materials once we have received the returned damaged carton.

Please check the contents of your order against the packing list as soon as the order is received. DO NOT STAMP or mark material until the order is verified. Stamped material cannot be returned for credit.

If you received too many items, received items that you did not order or were shorted items from your invoice, please complete the Report Order Discrepancies form and you will be contacted by a member of our staff.

If you received damaged materials please complete the Report Damaged Materials form and we will forward replacements to you and arrange to have the damaged books returned to our warehouse.

If you received defective materials please complete the Report Damaged Materials form and we will arrange to have the defective materials returned to our warehouse. Once we have received the defective materials, we will forward replacements.

If you wish to return materials for credit please complete the Return Authorization Request form and we will fax approval to you. All items for return must be unmarked and in new resalable condition.  Please include a copy of the approval with your return.

You may e-mail customerservice@fsbd.com for assistance.